Information We Collect

When you interact with Hotel Avenue Groups, we may collect the following information:

1. Personal Information: Name, email, phone number, address, and payment details when making reservations.
2. Booking Details: Stay dates, preferences, and special requests to provide personalized services.
3. Website Usage Data: IP address, browser type, pages visited, and cookies for analytics and better user experience.
4. Communication Records: Emails, messages, or calls exchanged with our support or front desk teams.

How We Use Your Information

We use the information we collect to:

1. Process bookings and reservations.
2. Improve our website and services.
3. Communicate with you regarding your stay, offers, or inquiries.
4. Ensure safety, security, and compliance with legal obligations.
5. Personalise your hotel experience and provide relevant hospitality services.

Sharing of Information

Hotel Avenue Groups does not sell or rent your personal information to third parties. We may share data only with:

1. Service Providers: Trusted partners (e.g., payment processors, booking systems) who assist in delivering our services.
2. Legal Requirements: When required by law, regulation, or government request.
3. Business Operations: In case of mergers, acquisitions, or restructuring, where information may be transferred securely.

Data Security

We adopt industry-standard measures to protect your personal information against unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

Your Rights

Depending on your location, you may have rights to:

1. Access, update, or correct your personal data.
2. Improve our website and services.
3. Communicate with you regarding your stay, offers, or inquiries.
4. Ensure safety, security, and compliance with legal obligations.
5. Personalise your hotel experience and provide relevant hospitality services.

Contact Us

If you have questions about this Privacy Policy or how we handle your data, please contact us.

Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page with the revised date.

Last Updated: 04/09/2025